FAQ

Your Darna points will be valid for 24 months from the date you earn them.

Yes, you do. Redeem all offers and Darna points through Wi-Fi or 4G/3G connection.

The Darna App is available in English only.

Yes! As well as being able to earn and spend points at your favourite Aldar hotspots, we're also providing you with some extra special offers which include discounts and 2 for 1 treats.

All Darna offers are valid until the end of the calendar year when they are then refreshed.

You have up to 30 days from the date of the transaction to claim missing points. If your points are not credited or if you need to claim missing points, please contact us on [email protected].

You can only cancel a redemption before the merchant enters their 4-digit pin, which generates a reference number. Once the merchant has entered its 4-digit PIN, the redemption is irreversible.

According to our Terms of Use,points cannot be earned on purchases made before you became a Darna member.

Your tier status is based on your total spend (AED) within 12 months (365 days) commencing from your membership enrollment date or your last tier movement. To retain a tier status, you'll need to make sure you meet the spend threshold.